RETURN AND WARRANTY CLAIM CONDITIONS OF BLÅKLÄDERS
RETURNS
RETURN CONDITIONS
- Goods being returned within 35 days of the order date can be returned without any deduction.
- For returns made between 35 and 95 days after the order date, a 15% deduction will be applied. Items cannot be returned more than 95 days after the order date.
- The goods need to be returned in its original condition and in its original packaging. Size and warranty labels cannot be removed from the goods. A fee of £5 per garment for re-wrapping will be charged for goods not packed in its original packaging.
- We do not accept return of garments that have been refined in any way.
- Eventual price label/price tag cannot appear on the returned garment.
- The return freight is to be paid by the customer for returns being made unless an incorrect delivery is made or the item is faulty, then return freight is to be paid by Blåkläder.
- If you choose to cancel and return your purchased product, Blåkläder will refund what you have paid, including any freight and delivery charges for delivery to you, though any return charges will be withdrawn from the amount refunded. However, if you choose to cancel/return only part of your order Blåkläder will not refund any delivery charges, since the same charges apply no matter how many products you order.
- The refund will be made as soon as possible and within fourteen (14) days from Blåkläder’s receipt of your message regarding cancellation (or for B2C orders; that you have registered your return online), provided that Blåkläder, by this date, has received the product that you would like to return or that you have provided Blåkläder with a proof of the product being sent to Blåkläder.
- If your handling of the product that you have purchased has resulted in a decreased value of the product, Blåkläder will make a deduction of the refund corresponding to the amount of the loss of value of the product.
B2B ORDERS
If you order is linked to a business account, it cannot be returned online. Please contact Blåkläder by email at uksales@blaklader.com to initiate a return.
COURSE OF ACTION
1. Make sure that the garment you wish to return is an approved return according to the conditions above.
2. The return form needs to be correctly filled in and put in the package. Returned volume and reason for return needs to appear on the slip. A deduction of 20% of the value of the article (at least £5) will be made if documentation is missing.
3. Send your parcel to Blåkläder Workwear Ltd (address to be found on the return slip), using standard delivery.
B2C ORDERS
If something is not right with your order, you can register a return online. However, this service does not include exchanges. To exchange a product, register your return online, send the product back and then order a new one via our online shop.
Already a customer? Sign in to your customer portal to manage your return more easily.
Please note that it is not possible to cancel or withdraw from your purchase once it has been completed, but before the goods have been delivered. Returns are only possible once the products have been delivered.
COURSE OF ACTION
1. Make sure that the garment you wish to return is an approved return according to the conditions above.
3. Fill in the returns form enclosed with your order.
4. Make sure to include the returns form in the parcel.
5. Send your parcel to our head office using standard delivery:
3a Pavilion Court. 600 Pavilion Drive Brackmills
NN4 7SL Northampton
WARRANTY CLAIM
TO THINK ABOUT WHEN CLAIMING
- Garments in the complaint need to be washed before returning them to Blåkläder.
- The return form needs to be correctly filled in and put in the package. Returned volume and reason for return needs to appear on the slip.
- The Claim Department at Blåkläder will evaluate whether the complaint is approved or not. If the complaint is approved, the garment will be mended, credited or replaced.
- Rejected items will be available for collection from the office address for a period of 1 month after receipt. Rejected items will not be returned by Blåkläder Workwear Ltd. Items that are not picked up on time will be destroyed. Blåkläder Workwear Ltd has the final say with regards to which returns are accepted.
- Return shipping cost is at senders cost. The return freight will be paid by Blåkläder in the occasion of an approved complaint.
COURSE OF ACTION
1. Contact the Blåkläder Workwear Ltd by e-mail or by phone and let us know the reason for your claim and provide us with a proof of your purchase:
Email: uksales@blaklader.com , Phone: +44 (0) 1604 437 045
2. Fill in the return slip correctly.
3. Make sure that the goods meet the conditions below before you send your parcel to us (address to be found on the return form).